Frequently Asked Questions
Everything you need to know about our translation technology and services.
What is the typical shipping time for my order?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
Does Timekettle offer a warranty on its electronic products?
Yes, all Timekettle devices come with a one-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do the translation earbuds require an internet connection?
Most of our devices offer both online and offline translation modes. While online mode provides the highest accuracy, offline language packs can be downloaded for use in areas without connectivity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.
How do I update the firmware on my device?
Firmware updates are managed through the official Timekettle mobile app. Simply connect your device via Bluetooth and follow the prompts to ensure you have the latest features and language improvements.