Returns & Exchanges

At Timekettle, we want you to be fully satisfied with your translation device; if you are not, we offer a 30-day return policy for items in original condition. Our dedicated support team is available to ensure your experience remains seamless throughout the exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at support@timekettle.ai with your order number and the reason for the return to receive your Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure eligibility for a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label and drop your package at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund or exchange within 7-10 business days to your original payment method.